Disability Awareness and CUEs for Quality Interactions (CEU)

Content
3 modules

Instructor
Quality Interactions

Released
30 Mar 2020

Description

The U.S. is an incredibly diverse country, and the 54 million people living with disabilities are an important part of that diversity. This targeted course applies our person-centered approach to specific issues and challenges frequently encountered when providing services to individuals living with a range of disabilities that include hearing, visual, speech, physical, and cognitive impairments.

Interactive exercises and case-vignettes create an engaging course that builds learner awareness of various disabilities; discourages assumptions and stereotypes by promoting respectful inquiry; and provides etiquette guidelines for quality interactions. This course also covers Americans with Disabilities Act (ADA) requirements, reasonable accommodations, and compliance. 

Learning Outcomes:

  • Explain basic concepts and legal issues, including requirements of the Americans with Disabilities Act (ADA)
  • Evaluate different types of disability, and determine what accommodations may be necessary in the workplace or when providing services
  • Communicate effectively and engage in a way that is respectful of people with disabilities

Certificate

By completing/passing this course, you will attain the certificate Disability Awareness and CUEs for Quality Interactions

1.
Pretest
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Course
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3.
Evaluation
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