The U.S. is an incredibly diverse country, and the 54 million people living with disabilities are an important part of that diversity. This targeted course applies our person-centered approach to specific issues and challenges frequently encountered when providing services to individuals living with a range of disabilities that include hearing, visual, speech, physical, and cognitive impairments.
Interactive exercises and case-vignettes create an engaging course that builds learner awareness of various disabilities; discourages assumptions and stereotypes by promoting respectful inquiry; and provides etiquette guidelines for quality interactions. This course also covers Americans with Disabilities Act (ADA) requirements, reasonable accommodations, and compliance.
- Explain basic concepts and legal issues, including requirements of the Americans with Disabilities Act (ADA)
- Evaluate different types of disability, and determine what accommodations may be necessary in the workplace or when providing services
- Communicate effectively and engage in a way that is respectful of people with disabilities
By completing/passing this course, you will attain the certificate Disability Awareness and CUEs for Quality Interactions
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